Refund & Returns Policy

Effective date: January 01, 2026

At Cumberland Supply, we want returns to be straightforward and fair. This policy explains what can be returned, when returns are accepted, and how refunds are handled for purchases made online and in-store.

Return window

Most new, unused items may be returned within [30] days of purchase (or delivery date for shipped/delivered orders). Items must be unused, uninstalled, and in original packaging with all parts, accessories, and documentation.

Proof of purchase

A receipt, invoice, order confirmation, or other proof of purchase is required for all returns and refunds.

Items that cannot be returned

Unless required by law, we do not accept returns on:

• Special order items (items ordered specifically for you that are not regularly stocked)

• Custom or made-to-order products (including custom colors/finishes, custom fabricated items)

• Cut-to-size products (including trim, lumber, sheet goods, flashing, pipe, wire, chain sold by the foot, etc.)

• Clearance / closeout / “final sale” items

• Opened or used consumables (adhesives, sealants, caulks, paint/stain, coatings, chemicals, cement/mortar, etc.)

• Hazardous materials or items restricted by safety regulations

• Gift cards

• Installed items or items showing wear, damage, or alteration

If you’re unsure whether an item qualifies, contact us before returning it.

Return condition requirements

To be eligible for a refund, items must be returned in resalable condition. Packaging must be intact where applicable. Items must not be missing parts. Returns may be refused or may receive partial credit if the item is not in original condition.

Restocking fees

Some returns may be subject to a restocking fee of up to [__%] to cover handling and reprocessing, especially for non-stock items (when accepted), bulk orders, large/heavy items, or returns requiring inspection, re-boxing, or re-palletizing. We will confirm any restocking fee before finalizing the return.

Refund method and timing

Refunds are issued to the original payment method whenever possible. Refunds are typically processed within [5–10] business days after the return is received and inspected. Bank/credit card posting times may vary. If a refund to the original payment method is not possible, we may issue store credit.

Exchanges

If you need a different item, size, or quantity, we can help you place a replacement order. Exchanges depend on product availability and return eligibility.

Online orders: return shipping & delivery fees

• Original shipping/delivery fees are non-refundable unless the return is due to our error.
• Customers are responsible for return shipping costs unless:
  • the item arrived damaged,
  • we shipped the wrong item, or
  • there is a confirmed product defect.
• For freight deliveries, refusal of delivery may still result in shipping/freight charges and/or restocking fees.

Damaged items, missing items, or order issues

Please inspect your items as soon as they arrive.

• Report shipping damage, missing items, or incorrect items within [48 hours] of delivery/pickup.
• Keep all packaging and take photos of the item and packaging for claims.

We may repair, replace, or refund at our discretion depending on the situation and supplier/manufacturer policies.

Manufacturer warranties

Many products are covered by a manufacturer warranty. Warranty claims are handled according to the manufacturer’s terms. We can help point you to the correct warranty process when applicable.

How to start a return

To begin a return, contact us with:

• your order number or receipt,
• the item(s) you want to return, and
• the reason for return.

If the item is damaged or defective, include photos.

Contact:

Cumberland Supply
Phone: 717-776-5951
Email: support@cumberlandsupply.com
Address: 35 Ridge Road, Newville, PA 17241
Hours: Mon-Fri 6:30am – 5:00pm, Sat 7:00am – Noon, Closed on Sundays.

Policy updates

We may update this policy from time to time. The most current version will always be posted on our website.